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  • Eileen Dunst

Service with a Smile

These days it seems hard to get service with a smile.  It doesn’t help that bad service seems to be easier to remember.  I work at the front desk of a hotel for my “day” job.  I try to give guests the most positive experience they ever had (sometimes the situation does not allow it though).  I have a smile on my face and willingness to help to the best of my ability.  Even with the best service, I found that you can’t please everyone.  The point is to try your best each and every time.  I can’t help but wonder if my best makes a difference to anyone though.


Then… I have a couple of repeat guests who tell me they remember me and my kindness.  There are also times that mention me in reviews saying how nice and helpful I was.  I even had a guest who was in a bad mood tell me I made him smile.  To me that is the best compliment.  Things like that remind me why I try so hard to please.


The truth be known, I really don’t like my job.  I would rather be writing all day, every day.  This is not because of the guests.  When there is extra time, I love chit chatting so they feel comfortable.  Not everyone feels relaxed when traveling, so I try to make it as easy as possible.  Other times, I have guests that just need to talk.  I let them release whatever they have bottled up.  I even had a co-worker tease me about checking in three guests while I only check in one because of that. 


I feel every person that walks through the door should be treated special.  I have to admit that the job is exhausting and is affecting my creativity.  But until the day I move on to a new position or until my dream of being a full time writer comes true, I will continue to do my best to make every guest feel like the hotel is a home away from home with people who care.

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